Privacy Policy

Privacy Policy

PetNest Animal Hospital values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, schedule appointments, communicate with us, or use our SMS texting services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Pet information
• Appointment requests
• Messages or inquiries submitted through forms
• Communication preferences

We may also collect limited technical information such as:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies or analytics information

How We Use Your Information

We use your information to provide quality veterinary care and improve your experience with PetNest Animal Hospital.

• Scheduling appointments
• Sending reminders and confirmations
• Responding to inquiries
• Providing customer support
• Sending service updates
• Improving website functionality
• Maintaining medical and client records
• Internal analytics and operations

SMS Text Messaging Policy

If you provide your mobile phone number, you consent to receive text messages from PetNest Animal Hospital regarding:

• Appointment reminders
• Appointment confirmations
• Follow-up care
• Service notifications
• Important account or clinic updates

Message frequency may vary. Standard message and data rates may apply based on your wireless carrier plan.

To stop receiving text messages at any time, reply STOP to (469) 956-6100.

For assistance, contact us directly at (469) 956-6100.

Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

• With service providers who help us operate our business
• When required by law, subpoena, or legal process
• To protect the safety, rights, or property of PetNest Animal Hospital, our clients, or others

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or loss.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain required business or medical records
• Meet legal or regulatory obligations
• Resolve disputes or enforce agreements

Your Choices and Rights

• Update your contact information
• Request corrections to your personal information
• Ask questions about how your data is used
• Opt out of SMS communications

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, and enhance user experience.

Children’s Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements.

Contact Us

PetNest Animal Hospital
Phone: (469) 956-6100
Website: https://petnestanimalhospital.com

Effective Date

Last Updated: October 26, 2025